Shipping policy

We ship pro lash and brow supplies across Canada from our studio in British Columbia. Here is exactly how, and when, your order gets to you.

Order processing

Orders are processed within 1–2 business days (Monday to Friday, excluding statutory holidays). You’ll receive an order confirmation by email as soon as you check out, and a second email with tracking once your order ships.

Orders placed on weekends or holidays begin processing the next business day. During sales and new-product launches, processing can take an extra day or two.

Shipping rates & free shipping

Live shipping rates are calculated at checkout based on your destination and the weight of your order, so you only ever pay the real cost.

  • Free standard shipping on Canadian orders over $150 CAD (calculated after discounts, before tax).
  • Flat-rate and expedited options are shown at checkout for orders under the threshold.
  • Priority and express upgrades are offered wherever the carrier supports them.

Delivery times

Once your order ships, estimated transit times by region are:

  • British Columbia, 1 to 3 business days
  • Alberta, the Prairies & Ontario, 2 to 5 business days
  • Quebec & Atlantic Canada, 4 to 7 business days
  • Northern & remote communities, 7 to 10 business days

These are carrier estimates, not guarantees. Delivery windows can stretch during peak periods and severe weather.

Local pick-up

Free local pick-up is available at our West Vancouver and Burnaby locations. Just select “Local pick-up” at checkout and choose your preferred spot.

  • You’ll get a “ready for pick-up” email, please wait for it before coming by.
  • Bring your order number and a piece of ID.
  • Unclaimed pick-up orders are held for 7 days.

Tracking your order

A tracking number is included in your shipping confirmation email. Please allow up to 24 hours for the first scan to appear once the carrier collects your parcel.

Shipping restrictions

We currently ship within Canada only. Certain professional products, including some adhesives and solvent-based removers, are classified as dangerous goods and travel by ground only, which can affect the speeds available to your area.

Delays, lost or damaged parcels

Once a parcel leaves our hands, transit is in the carrier’s care. If tracking hasn’t updated in 5 business days, or your order arrives damaged, contact us right away and we’ll open a trace or arrange a replacement.

Inspect on arrival: Please check your order when it lands and report any shipping damage within 48 hours, with photos, so we can make it right quickly.

Taxes

Applicable Canadian taxes (GST, HST or PST) are calculated at checkout based on your shipping province.

Last updated: August 10, 2026