Shipping Policy

Order processing

Orders are processed within 1–2 business days (Monday to Friday, excluding statutory holidays). You’ll receive an order confirmation by email as soon as you check out, and a second email with tracking once your order ships.

Orders placed on weekends or holidays begin processing the next business day. During sales and new-product launches, processing can take an extra day or two.

Shipping rates & free shipping

Shipping is a flat rate by region, shown before you pay — no weight surprises on a heavy dye or kit order.

  • Free standard shipping on Canadian orders over $150 CAD (calculated after discounts, before tax).
  • Within British Columbia, $10 CAD.
  • Alberta through Quebec, $15 CAD.
  • The Maritimes and the territories, $20 CAD.
  • Local pick-up is always free, just choose it at checkout.

Delivery times

Once your order ships, estimated transit times by region are:

  • British Columbia, 2 to 5 business days
  • Alberta through Quebec, 3 to 8 business days
  • The Maritimes and the territories, 5 to 10 business days

These are carrier estimates, not guarantees. Delivery windows can stretch during peak periods and severe weather.

Local pick-up

Free local pick-up is available at our West Vancouver and Burnaby locations. Just select “Local pick-up” at checkout and choose your preferred spot.

  • You’ll get a “ready for pick-up” email, please wait for it before coming by.
  • Bring your order number and a piece of ID.
  • Unclaimed pick-up orders are held for 7 days.

Tracking your order

A tracking number is included in your shipping confirmation email. Please allow up to 24 hours for the first scan to appear once the carrier collects your parcel.

Shipping restrictions

We currently ship within Canada only. Certain professional products, including some adhesives and solvent-based removers, are classified as dangerous goods and travel by ground only, which can affect the speeds available to your area.

Delays, lost or damaged parcels

Once a parcel leaves our hands, transit is in the carrier’s care. If tracking hasn’t updated in 5 business days, or your order arrives damaged, contact us right away and we’ll open a trace or arrange a replacement.

Inspect on arrival. Please check your order when it lands and report any shipping damage within 48 hours, with photos, so we can make it right quickly.

Taxes

Applicable Canadian taxes (GST, HST or PST) are calculated at checkout based on your shipping province.