Return Policy

Our return window

You may request a return within 14 days of delivery. To be eligible, items must be unused, unopened and in their original sealed packaging, exactly as you received them.

Hygiene & safety exclusions

For the health and safety of every professional we supply, the following cannot be returned once opened or if the seal is broken:

  • Adhesives, primers and bonders
  • Dyes, tints and henna
  • Lash lift & lamination lotions and developers
  • Removers, cleansers and solvents
  • Any opened liquid, cream or applicator

Why we’re strict here. These are pro-grade chemical products. Once a seal is broken we can’t guarantee they’re uncontaminated, so we can’t resell or accept them back, no exceptions.

Gift cards and clearance or final-sale items are also non-returnable.

How to start a return

Email our team with your order number and the reason for your return. We’ll confirm eligibility and send return instructions and an address.

  • Customers are responsible for return shipping unless the return is due to our error.
  • We recommend a tracked service, we can’t refund returns lost in transit.
  • Please don’t send anything back before you hear from us.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Exchanges

The fastest way to swap a shade or size is to return the eligible item and place a new order. If you received the wrong variant, contact us and we’ll sort it out directly.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, we’ll make it right at no cost to you. Report it within 48 hours of delivery with your order number and photos, and we’ll ship a replacement or issue a full refund including shipping.

Order changes & cancellations

Need to change or cancel? Contact us within 2 hours of ordering or before your order ships, whichever comes first. Once an order has shipped, it’s handled under the return policy above.