Privacy Policy

Information we collect

We collect the information needed to process your orders and run our store, including:

  • Contact & shipping details, name, email, phone and address
  • Order & payment information, what you bought and your billing details (full card numbers are handled by our payment processor, never stored by us)
  • Account information, if you create an account, your login and preferences
  • Communications, messages you send us
  • Usage data, basic analytics and cookies as you browse

How we use your information

  • To process, fulfil and deliver your orders
  • To take payment and help prevent fraud
  • To provide customer support and respond to you
  • To manage your account and saved items
  • To send marketing and resource emails, only with your consent, and you can unsubscribe anytime
  • To improve our store and meet our legal obligations

Cookies & analytics

We use essential cookies to run the store (like keeping your cart) and analytics cookies to understand how the site is used. You can manage or block cookies in your browser settings, though some features may not work without the essential ones.

How we share information

We never sell your personal information. We share it only with the service providers who help us operate, and only as much as they need:

  • Shopify, our e-commerce and hosting platform
  • Payment processors, to securely handle transactions
  • Shipping carriers, Canada Post and couriers, to deliver your order
  • Email platform, to send confirmations and, with consent, marketing

We may also disclose information where required by law.

Data retention & security

We keep your information only as long as needed to provide our services and meet legal, tax and accounting requirements. Our store runs on Shopify’s PCI-DSS compliant, encrypted infrastructure. No method of transmission is ever 100% secure, but we take reasonable steps to protect your data.

Your privacy rights

Under PIPEDA you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct or update it
  • Withdraw your consent or unsubscribe at any time
  • Request that we delete your information, subject to legal requirements

To exercise any of these rights, just contact us, we’ll respond promptly.

Children’s privacy

Our products are intended for professional and adult use. We do not knowingly collect personal information from anyone under the age of 18.

Changes to this policy

We may update this policy from time to time. Any changes will be posted here with a revised “last updated” date.