Domestic Shipping is provided by Canada Post and International Shipping is provided by DHL
(A tracking number will be provided in your shipping confirmation email for you to track your purchase)
You will receive an email confirmation with a tracking number when Cartel Lash has shipped your order. Once delivery confirmation becomes available, Cartel Lash is no longer liable for any lost, stolen, or misplaced packages. It is the Purchaser's responsibility to provide an accurate address and contact information. All shipments require a signature upon delivery for your protection. Please ensure you have items delivered to a location where you will be able to sign for the package. If you would like to waive the right to a signature you can do so by contacting the delivery company, however this will in turn waive any insurance on your package from Cartel Lash . Be aware if you have given permission for the delivery company to waive a need for a signature in the past.
Please contact the delivery company directly for any questions regarding shipping: Canada Post Contact: 1 (866) 607-6301 DHL Contact: 1-855-345-7447
If you order products that we do not have in stock, our team will notify you and refund you for that product immediately.
All packages have insurance up to $100. Should you require additional insurance, please email us before placing your order at email@example.com
DAMAGED / MISSING MERCHANDISE
Please inspect all packages immediately upon delivery. If you believe that an item is damaged/missing, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Cartel Lash reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service. Orders picked up at the store need to be inspected before leaving the premise, as claims will not be accepted once products leave the store.
MERCHANDISE EXCHANGE / RETURNS
No exchanges will be accepted without prior authorization. Cartel Lash must be notified by email within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days are non-returnable or refundable.
Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with. All items need to be returned within fourteen (14) days of receipt.
Items must be unopened and in the original packaging. The customer is responsible for the shipping and return costs for all transactions unless it was a mistake made on our end.Return Address:
CARTEL LASH RETURNS #104 3787 CANADA WAY BURNABY, BC V5G 1G5 CANADA
IMPORTANT: When mailing your returns to Cartel Lash please ensure you include your name, business name, e-mail address, contact number and reason for returning. If a shipment is returned due to entering an incorrect address (not including a building or suite number) or an oversight on the purchasers behalf (errors in the product(s) selected), shipping & handling fees will apply. In the event that a return is a result of our error, we will pay the return shipping fee. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.
All orders can be cancelled up until it has been packaged. Once shipped an order cannot be cancelled or retrieved.
FINAL SALE PRODUCTS
Unfortunately, due to industry regulations and standards we are unable to accept returns of adhesives, tweezers and discontinued items.
No Credits, Refunds or Exchanges allowed.
LOCAL STORE PICKUP POLICIES AND STORAGE
Orders must be picked up within 2 weeks of the order date. A daily storage charge of $0.50/day will be applied after the initial 2 week period. In the event pick up is no longer possible, shipping arrangements can be made. After 60 days, orders will be cancelled and will be non-refundable.
Please email us and we will gladly send you the MSDS for the specific product you requested.