You will receive an email confirmation with a tracking number when Cartel Lash has shipped your order. Once delivery confirmation becomes available, Cartel Lash is no longer liable for any lost, stolen, or misplaced packages. It is the Purchaser's responsibility to provide an accurate address and contact information. All shipments require a signature upon delivery for your protection. Please ensure you have items delivered to a location where you will be able to sign for the package. If you would like to waive the right to a signature you can do so by contacting the delivery company, however this will in turn waive any insurance on your package from Cartel Lash . Be aware if you have given permission for the delivery company to waive a need for a signature in the past. Please contact the delivery company directly for any questions regarding shipping: Canada Post Contact: 1 (866) 607-6301 DHL Contact: 1-855-345-7447 If you order products that we do not have in stock, our team will notify you and refund you for that product immediately.